Smart hands on-site
Your remote team directs, we execute: racks, equipment, cabling and testing with your NOC on the line. As if your engineer were here.
Solutions · Field Services Nationwide coverage
Your hands on the ground in Mexico
Brands, integrators and IT teams abroad send us the ticket and we put the technician on-site: installation, maintenance and support with a written SLA and evidence for every visit.
From ticket to evidence, without flying anyone in
Multi-site rollouts
Chain-wide deployments for retail and corporate: POS, networks, CCTV and digital signage, store by store across Mexico.
Preventive maintenance
Scheduled visits to your sites: cleaning, equipment checks, verified backups and a report on the real state of every location.
Break-fix with SLA
When a device fails and someone has to go — we go, with written response times and spare parts coordinated in advance.
Install & commissioning
We receive, stage and configure equipment in our lab before installing it on-site. It arrives working, not in a box.
Evidence for every visit
Photo report, technical memory and per-ticket closure. You know what was done, when and how it turned out — without being there.
How we dispatch every service
01
Request
Your ticket reaches us by email, WhatsApp or straight from your own help desk.
02
Planning & logistics
We assign the technician, materials and service window. Scope confirmed before anyone moves.
03
On-site execution
Work on-site with your remote team on the line if you need it. Everything tested before we leave.
04
Evidence & closure
Photo report, technical memory and sign-off. The ticket closes with proof.
FAQ
Common questions before hiring
Do you cover all of Mexico?
Yes. We operate from Mexico City and serve the whole country: for rollouts and multi-site contracts we coordinate our own technicians plus certified partners in each city, with a single point of contact and the same evidence standard everywhere.
Do you work with companies based outside Mexico?
Yes — it is one of our most common cases. Brands, integrators and IT teams in the US, Europe and Latin America use us as their local technical arm: they direct remotely, we execute on-site. Communication in English or Spanish.
Can you work white-label?
Yes. We can show up on-site as your local team, under NDA, following your procedures and report formats if you prefer.
How do we hire you: per visit or under contract?
Whichever fits: per dispatch (a one-off visit), per project (a full rollout) or under a monthly plan with a visit bank and a written SLA. We quote in USD or MXN.
What response times do you offer?
Whatever we sign in the SLA. In metro areas we handle emergencies same-day; elsewhere we schedule service windows according to the agreed coverage.
Need a technician on-site while your team is thousands of miles away?
Tell us where your sites are and what needs to get done: we'll propose a scheme, coverage and SLA the same business day.
Request a quote