Help desk
Your team opens tickets via WhatsApp or email and gets support with SLA-guaranteed response times.
IT Support Plans
Your IT department, without hiring one
A full IT team caring for your operation at a fixed monthly cost, with response times guaranteed in writing. Technology stops being a problem and becomes an advantage.
What's included
Everything an IT department would do for you
Preventive maintenance
Scheduled visits: equipment, servers, backups and security reviewed before they fail.
Continuous monitoring
Your infrastructure watched with our SNMP platform: we learn about problems before you do.
Inventory & documentation
We know what equipment you have, which licenses expire and which warranties apply. All documented.
Security up to date
Patches, antivirus, verified backups and best practices applied continuously.
Technology advisory
A trusted expert to ask before buying equipment, hiring services or making IT decisions.
Plans Most popular
A plan sized to your operation
No catalog prices: every business is different. These are the three starting points — the exact quote comes from a free assessment.
Essential
For SMBs that need reliable support
- Business-hours help desk
- Quarterly preventive maintenance
- Monthly verified backups
- Technology advisory included
Business
For operations that cannot stop
- Priority SLA with guaranteed times
- 24/7 SNMP monitoring included
- Monthly preventive maintenance
- On-site visits included
- Monthly IT health report
Custom
Multi-branch, projects and special needs
- Scope designed with you
- Multi-site coverage
- Projects and rollouts included
- Hour-bank or retainer scheme
Field services
Need a technical arm to execute for you?
Brands, distributors and integrators hire us to run complete projects: sales, configuration and on-site installation of equipment. You close the deal — we make it land, with evidence and documentation of every step.
- Equipment supply and lab staging
- On-site installation and commissioning
- Multi-branch rollouts across Mexico
- Photographic reports and technical memory of every install
- Post-installation support under a plan
FAQ
What everyone asks before signing
What exactly is an IT support plan?
It is a monthly contract with scope and response times in writing (SLA). Instead of paying emergency rates every time something breaks, you get a full IT team caring for your operation at a predictable fixed cost.
What response times do you offer?
It depends on the plan: from business-hours support to a priority SLA with response guaranteed within hours. Every plan defines its times in writing — so you know exactly what to expect.
Do you provide on-site or remote support?
Both. Most incidents are solved remotely within minutes; when physical presence is needed, we come to your site. Preventive visits are always on-site.
What if my infrastructure is old or messy?
That is the most common case, which is why every plan starts with an assessment: we inventory, detect risks and propose a stabilization plan. You don’t need to "clean the house" first — that’s what we are for.
Can you execute projects for my company even if I am an integrator or distributor?
Yes. We work as the technical arm of brands, distributors and integrators: supply, configuration and on-site installation of equipment, with documentation and photographic evidence. You sell, we deliver — or we run the whole project.
The assessment costs you nothing. The failures do.
Book your free assessment: we review your infrastructure and propose the exact plan you need.