Essential
For SMBs that need reliable support
- Business-hours help desk
- Quarterly preventive maintenance
- Monthly verified backups
- Technology advisory included
IT Support Plans
Your IT department, without hiring one
A full IT team caring for your operation at a fixed monthly cost, with response times guaranteed in writing and invoicing in MXN or USD. Your plan is active in less than a week.
What's included
Everything an IT department would do for you
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Help desk
Your team opens tickets via WhatsApp or email and gets support with SLA-guaranteed response times.
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Preventive maintenance
Scheduled visits: equipment, servers, backups and security reviewed before they fail.
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Continuous monitoring
Your infrastructure watched with our SNMP platform: we learn about problems before you do.
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Inventory & documentation
We know what equipment you have, which licenses expire and which warranties apply. All documented.
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Security up to date
Patches, antivirus, verified backups and best practices applied continuously.
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Technology advisory
A trusted expert to ask before buying equipment, hiring services or making IT decisions.
Plans Most popular
A plan sized to your operation
No catalog prices: every business is different. These are the three starting points — the exact quote comes from a free assessment.
Business
For operations that cannot stop
- Priority SLA with guaranteed times
- 24/7 SNMP monitoring included
- Monthly preventive maintenance
- On-site visits included
- Monthly IT health report
Custom
Multi-branch, projects and special needs
- Scope designed with you
- Multi-site coverage
- Projects and rollouts included
- Hour-bank or retainer scheme
Field services
Need a technical arm to execute for you?
Brands, distributors and integrators hire us to run complete projects: sales, configuration and on-site installation of equipment. You close the deal — we make it land, with evidence and documentation of every step.
- Equipment supply and lab staging
- On-site installation and commissioning
- Multi-branch rollouts across Mexico
- Photographic reports and technical memory of every install
- Post-installation support under a plan
FAQ
What everyone asks before signing
What exactly is an IT support plan?
It is a monthly contract with scope and response times in writing (SLA). Instead of paying emergency rates every time something breaks, you get a full IT team caring for your operation at a predictable fixed cost.
What response times do you offer?
It depends on the plan: from business-hours support to a priority SLA with response guaranteed within hours. Every plan defines its times in writing — so you know exactly what to expect.
Do you provide on-site or remote support?
Both. Most incidents are solved remotely within minutes; when physical presence is needed, we come to your site. Preventive visits are always on-site.
What if my infrastructure is old or messy?
That is the most common case, which is why every plan starts with an assessment: we inventory, detect risks and propose a stabilization plan. You don’t need to "clean the house" first — that’s what we are for.
Can you execute projects for my company even if I am an integrator or distributor?
Yes. We work as the technical arm of brands, distributors and integrators: supply, configuration and on-site installation of equipment, with documentation and photographic evidence. You sell, we deliver — or we run the whole project.
The assessment costs you nothing. The failures do.
Book your free assessment: we review your infrastructure and propose the exact plan you need.